Value Added – Happiness as Your Business Model

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Tara Hunt from Citizen Agencycreated this brilliant slideshow (RSS readers will need to open this article to view).  This really helps me get a picture of the mind of the customer.  Once we understand their minds, then we can ensure our process steps are creating value.

Slide 124 inspires me from a Lean perspective.  While there are some necessary non-value-added steps that have to be taken (especially in healthcare), look for the possibility to make it value added by giving the customer tools to personalize their experience.

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2 Comments

Filed under Business, Health Care, Improve With Lean

2 responses to “Value Added – Happiness as Your Business Model

  1. BubbasFat

    I loved the two slideshows. Pillars of happiness and the star wars concepts. Keep up the good work, there is always something interesting on your site.

  2. Thanks BubbasFat for your comment. Your feedback means a lot to me. I always try to find interesting things to put on here … I am glad people out there like it!

    I am totally digging slideshare.net and finding these great presentations.

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