Monthly Archives: August 2012

Seek Multiple Views

This quote has been sitting with me a while and I hope it is relevant for you too.  So often, even a gemba experience may be different for people.  Even though facts are found at gemba, people may only see certain things and not the whole picture (like the four men & elephant story).  I think the Respect For People principle is at play here too because it suggests to mutually respect multiple perspectives and put together into one common view.

“Most disagreements about the right solution, decision, or course of action are really disagreements about the interpretation of current reality…Most statements about current reality are not wrong; they are incomplete. The person who adopts this principle seeks to put multiple views of current reality together to build one common and more complete view of it.”  – The Hitchhiker’s Guide to Lean: Lessons from the Road by Jamie Flinchbaugh and Andy Carlino

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Filed under Business, Communication, Gemba, Improve With Lean, Improvements, Learn Leadership, Productivity, Respect For People

Change Through Repeated Action

“Beliefs, behaviors, assumptions, and attitudes do not change through study, conferences, seminars, and training classes; they change through repeated action. This is not dissimilar to breaking unhealthy habits such as smoking or overeating. The consistently repeated lean actions and restraint from doing old non-lean things are undoubtedly ‘painful’ in the beginning(source: The Kaizen Event Fieldbook by Hamel pages 61-62)

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Filed under Change Management, Encouragement, Improve With Lean, Improvements, Lean Hospital, Lean Hospitals, Learn Leadership, Learning Organization