Monthly Archives: July 2010

Funny Escalations

I recently discovered this funny online webcomic 1.00 FTE.  This particular one reminds me of the waste of overburdening people.  An unreasonable request is made to a team and escalation is conducted to force it to action.

What is a better way to meet with senior management about this? 

  • Bring the senior leader to watch and talk with the team (gemba) to find out why they can not do the task.  There may be waste causing them to not be able to complete the task.  They may not have the resources or skills.  There may be other barriers for them.
  • Deeply understand the task that is being requested.  The task may not fit into the organization’s strategy or help your customer.  The task might not be worth doing right now (or ever).  It may just be someone’s pet project.  The team may have bigger priorities.

Keep on improving!

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Filed under Business, Change Management, customers, Encouragement, humor, Improve With Lean, Learn Leadership, Learning Organization, Personal Development, Project Management, Respect For People, Strategy Deployment

Great Recent Lean Blog Posts

I have been pretty busy lately and haven’t had much time to write.  I hope you enjoy these blog posts because I think they are pretty great!

Keep on improving!

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Filed under Improve With Lean, Improvements, Learn Leadership, Productivity