I learned a lot at the recent Lean Healthcare Transformation Summit and will blog my reflections from it. The first thing that stands out to me was the consistent effort leaders were making to walk the talk. I think the list below is a great start of what will help leaders help transform and sustain their organizations.
- Go see, ask why, show respect, and learn
- Practice respect for people as individuals, engage their heads & hearts, and don’t shame or blame.
- Be humble
- Lead as though you have no authority
- Teach and ask questions
- Be inclusive of everyone
- Be free from the “smartest society” trap and don’t fear appearing to be outed as incompetent