Joiner’s Wisdom: Customer Centered Employees

“Employees will not be able to give customers the attention they deserve if they fear making a mistake, if they get blamed for problems that are outside of their control, if chaos prevents them from doing their work efficiently, if decisions depend on a manger’s whim instead of data and logic, or if managers focus more on figures than on customers.  They need to believe they are an important part of a team that operates to serve customers.”Brian Joiner: Fourth Generation Management, Chapter 6: Customer Focused Strategies, page 100

Subscribe to Improve With Me via: RSS | Google Reader| Twitter

Advertisements

Leave a comment

Filed under Business, Change Management, Communication, Improve With Lean, Improvements, Learn Leadership, Personal Development

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s