I sometimes use this blog to post things I have learned to ensure I can remember them in the future. I hope some of these are valuable to you as well.
During a recent kaizen workshop debrief, I was reminded by my consultant partner to always ask the client what is next.
We are internal consultants so this question is not designed to drum up new business. It is framed to build on momentum created from the workshop. It is a challenge to continue improving. It is practical advice to be ready to see hidden problems as they are revealed and to be prepared to address them.
Asking “What’s next?” should not be limited to only the debrief after a Kaizen workshop. Use this question throughout the auditing of the improvement. It is a very important question when the improvement is fully handed off to operations and the consultant is no longer involved.
My 2009 Hansei: Scarcity inspires creativity and innovation. How can I help harness that inspiration?