Film director great Akira Kurosawa learned a powerful lesson while he was working under Kajirio Yamamoto. His mentor told him “Don’t try to BS people. If you don’t know the answer, don’t say anything until you can find out for sure“. The only place you can find out for sureis at gemba.
The quote is from the outstanding book I am currently reading: The Birth Of Lean from the Lean Enterprise Institute.
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My 2009 Hansei: Scarcity inspires creativity and innovation. How can I help harness that inspiration?