Gandhi Quote: Customer Focus

“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” -Gandhi

Lean thinking is focused on the cusotmer.  This quote help reinforce this perspective.

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My 2009 Hansei: Scarcity inspires creativity and innovation.  How can I help harness that inspiration?

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5 Comments

Filed under Business, customers, Improvements, Learn Leadership, Quotes, Reflection, Respect For People

5 responses to “Gandhi Quote: Customer Focus

  1. Nice quote Brian. Thanks for sharing.

  2. Excellent, very succinct.

  3. Manisekar

    No one can define customer like what Gandhi defined. This quote is depicted across the country in all premises in India.

  4. HM Rao.

    Every once in a while we need to remind ourselves of this fact in all business relationships.

  5. Gandhi is someone I admire, and follow. Thanks for putting up this quote

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