“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” -Gandhi
Lean thinking is focused on the cusotmer. This quote help reinforce this perspective.
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Nice quote Brian. Thanks for sharing.
Excellent, very succinct.
No one can define customer like what Gandhi defined. This quote is depicted across the country in all premises in India.
Every once in a while we need to remind ourselves of this fact in all business relationships.
Gandhi is someone I admire, and follow. Thanks for putting up this quote