Never settle for just letters and numbers to communicate. Mix words, numbers, shapes, and pictures to create more powerful communication. (I see the irony that this post has no visuals).
I am currently reading Robert E. Horn’s “Visual Language: Global Communication for the 21st Century“. The book is an in-depth discussion of the semantics, linguistics, and structure of visual language. His site is located here. For those that want a more practical introduction, the outstanding book The Back Of The Napkin by Dan Roam is for you.
This made me think of the power of gemba. Just looking at a report or process diagram will never replace what your mind sees when you go to gemba. Reading cycle & lead times on a chart will not show wastes like a worker searching for a tool. A spaghetti chart will not show stacks of papers in an inbox waiting as inventory. Gemba is a multi-sensory activity.
My 2009 Hansei: Scarcity inspires creativity and innovation. How can I help harness that inspiration?
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