Daily Archives: January 27, 2009

Be More Visual

Never settle for just letters and numbers to communicate.  Mix words, numbers, shapes, and pictures to create more powerful communication.  (I see the irony that this post has no visuals).

I am currently reading Robert E. Horn’s “Visual Language: Global Communication for the 21st Century“.  The book is an in-depth discussion of the semantics, linguistics, and structure of visual language.  His site is located here.  For those that want a more practical introduction, the outstanding book The Back Of The Napkin by Dan Roam is for you.

This made me think of the power of gemba.  Just looking at a report or process diagram will never replace what your mind sees when you go to gemba.  Reading cycle & lead times on a chart will not show wastes like a worker searching for a tool.  A spaghetti chart will not show stacks of papers in an inbox waiting as inventory.  Gemba is a multi-sensory activity.

My 2009 Hansei: Scarcity inspires creativity and innovation.  How can I help harness that inspiration?

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Filed under Business, Communication, Gemba, Improvements, Visual Systems