I want to encourage EVERYBODY to read The Back Of The Napkin by Dan Roam. I finished this book a couple of weeks ago (see my review) and I have been applying it since then. The results have been tremendous!
I used drawings to show problem & opportunities of a process and the audience showed a greater understanding than I have seen before. I used them in project planning to determine which tasks will be handled by role and it helped us see the balance of work. It is becoming second nature to use drawings, but most importantly, I feel like I am communicating in a more effective and clear manner. One of my goals is to begin scanning my drawings and showing them on this site.
I hope you read this book and put it into practice because it is a great skill for solving problems (project, improvements, sales, ect).
Please comment if you have read it. I would love to see what you think of the book as well!