The team did an outstanding job last week. A couple of their targets were to increase on-time starts for lab draws in the cancer clinic and create visual systems to see demand. They met their targets and really caught the spirit of improvement.
One factor that made the workshop a success was having a patient’s parent involved. The parent was able to come in and explain their experience and perspective. Their participation created a lot of value for the team.
This event demonstrated the power of going to gemba. A team-member commented how it always felt chaotic but could never pinpoint where the chaos was coming from until they observed and broke it up into pieces.
Last but now least, I saw how important data is for an event. I am a data consultant so this was impactful to me. Data in other events seemed to stop after establishing the current state of a process. This team was looking at cycle times and percentage scheduled during time of day all week. This helped them figure out specifically where to make improvement adjustments.
I had a great time and learned a ton!