Remember the Wendy’s commercial from the 80’s where the lady kept looking at hamburgers and asking “Where’s The Beef?” We need to take the same approach when assessing a process to determine where to begin our improvement efforts.
A Value Stream Manager advised me of a process problem they wanted fixed. The symptoms were obvious and had tons of waste, but it was important to investigate to find where the BEEF was that was causing the problem.
Similar to the 5 Why’s, keep pressing in to find the root of the problem. Usually it is deeper than it originally appears to be!