Monthly Archives: August 2010
How Do You Deal With Service Problems?
If your customers are unhappy with your service or quality, how do you deal with it? During my wife’s pregnancy, she craved burgers and onion rings from a large chain that sells gourmet burgers. She was very specific on what … Continue reading
Filed under Business, customers, Improve With Lean
Fire At Will!
I have been reading the excellent book ON THE MEND about ThedaCare’s Lean journey. The authors talk about the importance of having a burning platform to drive change since the clearest way to get someone to jump into the water is … Continue reading
