“People do not change when you tell them they should; they change when they tell themselves they must.” – Michael Mandelbaum, a foreign policy specialist at John Hopkins University
Jonathan Frye from LeadershipJot.com has great comments about this quote and the source where it came from.
My 2009 Hansei: Scarcity inspires creativity and innovation. How can I [...]
Entries from June 2009
June 25, 2009
How To Get People To Change
June 23, 2009
What’s Next? – Kaizen Workshop Debrief
I sometimes use this blog to post things I have learned to ensure I can remember them in the future. I hope some of these are valuable to you as well.
During a recent kaizen workshop debrief, I was reminded by my consultant partner to always ask the client what is next.
We are internal consultants so this question [...]
June 18, 2009
Fun With Post-Its
We use Post Its a lot for teaching people how to improve processes and understand the current state. I thought this 1.5 minute video was fun and creative (RSS viewers will need to open post to view video). Thanks to the Visual Management Blog for alerting me about this video!
My 2009 [...]
June 17, 2009
The Perfect Pitch
How do you show your customers you are competent about your product/service?
My wife and I noticed a small leak near our chimney recently and was advised it most likely was coming from our roof. We called for three roofing quotes to validate if it was truly a roof issue or if it was something else.
The [...]
June 16, 2009
Making Robots Out Of People
“All of this standard work is just turning us into robots”.
Have you heard this before when you improved a process and made standard work? A recent workshop team was concerned this would be the response from some of their peers. In true sensei fashion, we asked the rest of the team how they would respond [...]
June 5, 2009
Psychological Impact of Change
“Change has a considerable psychological impact on the human mind. To the fearful it is threatening because it means that things may get worse. To the hopeful it is encouraging because things may get better. To the confident it is inspiring because the challenge exists to make things better.” – King Whitney Jr, President, Personnel [...]
June 4, 2009
Bad Survey Is Waste
My wife and I bought a new laptop from a major chain retail store recently and I was shocked by how bad the satisfaction survey was. As I was at the register, a surveyor approached me and offered $15 in gift cards to answer the survey. The questions astounded me.
“Do you agree or disagree that personal [...]
June 3, 2009
No Gemba Trip = BS
Film director great Akira Kurosawa learned a powerful lesson while he was working under Kajirio Yamamoto. His mentor told him “Don’t try to BS people. If you don’t know the answer, don’t say anything until you can find out for sure“. The only place you can find out for sureis at gemba.
The quote is from the [...]
